Our Policies

Check-in & check-out times: 

1. INCLUSIONS: 

1.1 Accommodation, meals, selected house beverages and 2 game drive activities (night drives & guided walks are subject to availability and at discretion of ranger at selected lodges).

2. EXCLUSIONS: 

2.1 Premium branded beverages, conservation levies, transfers, telephone calls, laundry and any items of personal nature

3. AIRPORT TRANSFERS: 

3.1 Available at additional cost. Kindly contact reservations for updated cost.

4. CHILD POLICY:

4.1 Children staying in a room by themselves will be charged the full adult rates.
4.2 Children 0 - 2 yrs can share a room with parents at our child friendly lodges with no supplement charge for the use of a COT. Please refer to age list below.
4.3 Children, 3 - 11 yrs can share selected rooms with parents at our child friendly lodges, a supplement charge of 50% of the adult sharing rate will apply per child per night. Please refer to age list below.

4.4 Age categories:

5. GAME DRIVE POLICY:

5.1 Children aged 0 – 2 are not permitted on Game Drive.
5.2 Children 6yrs and over will automatically be included in game drives activities.

6. TRIPLE OCCUPANCY:

6.1 A person 12 yrs and older can share with 2 adults at selected lodges, the full sharing adult rate will apply for the third person.

7. GUIDE & DRIVER POLICY:

7.1. When and where a guide room is available a rate of R1150 p.p. will apply for a guide or driver.
7.2 A guide or driver staying in lodge rooms will be charged the applicable single/sharing adult rate.
7.3 The guide/driver rate is subject to annual increase without prior notice.

8. PEAK SEASON:

8.1 Room rate (double p.p.s.) and minimum 2 night stay applies.

9. DAY TRIPS:

9.1 Day trips are charged at R1700 p.p. and is subject to annual increase without prior notice. Click HERE for details. 

10. CANCELLATION POLICIES: 

10.1 - Period: 01 April 2020 until 30 September 2020

• Cancellations will only be accepted in writing.
• Cancellations up to 48 hours prior to arrival - no cancellation fee
• Cancellations 48 hours prior to arrival - 80% cancellation fee
• No show - 100% cancellation fee

10.2 - Period: 01 October 2020 – 23 December 2020

• Cancellations will only be accepted in writing.
• Cancellation 29 - 8 days prior to arrival - 25% cancellation fee
• Cancellation 7 - 3 days prior to arrival - 50% cancellation fee
• Cancellation less than 48 hours prior to arrival - 80% cancellation fee
• No Show - 100% cancellation fee 

10.3 - Period: 24 December 2020 – 30 September 2022

• Cancellations will only be accepted in writing.
• Cancellation less than 30 days prior to arrival - 25% cancellation fee
• Cancellation less than 14 days prior to arrival - 50% cancellation fee
• Cancellation less than 48 hours prior to arrival - 80% cancellation fee
• No Show - 100% cancellation fee 

11. TERMS & CONDITIONS:

11.1. All rates are in South African Rands and include VAT.
11.2. No Tourism Levies are charged at present.
11.3. All guests are required to sign an indemnity form on arrival.
11.4. The Amakhala Game Reserve retains the right to admit any guest/s and furthermore retains the right to remove any guests whose behaviour impacts negatively on other guests and/or staff.

12. DEPOSIT

12.1. A 50% non-refundable deposit is required to confirm your booking.

13. CENTRAL RESERVATIONS

+ 27 (0)21 424 1530 or +27 (0)63 125 6210
centralres@amakhala.co.za or reservations@lionroars.com
www.amakhala.co.za or www.lionroars.com